Shipping policy

Shipping Policy

Order Processing and Production

Our products are made to order.

Orders are usually processed and produced within 2–7 business days after the order is confirmed. Production times may vary depending on the product type, order volume, and fulfillment conditions.

Shipping Times

Shipping times vary depending on the destination country or region, shipping method, customs processing, and carrier conditions.

Estimated delivery times may be displayed at checkout when available.

Please note that delivery dates are estimates only and are not guaranteed.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery address and order details.

International Shipping

We ship to selected countries and regions.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country or region.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned to the fulfillment facility due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.

Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.

However, if there is an issue with your delivery, please contact us at terumi.music@proton.me and we will do our best to assist you.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at terumi.music@proton.me.

Please include your order number, a description of the issue, and clear photos of the item and packaging.

Customer Support

For questions about your order, please contact us at terumi.music@proton.me.

TERUMI. Studio is a small independent studio. We usually respond to inquiries within 5–10 business days, excluding weekends and Japanese national holidays.