Legal notice
Seller
TERUMI. Studio
Representative
Terumi Mizuguchi
Business Address
The business address will be disclosed without delay upon request.
Phone Number
The phone number will be disclosed without delay upon request.
Email Address
Support Hours
Monday to Friday, 10:00 AM – 5:00 PM JST
Closed on weekends and Japanese national holidays.
We usually respond to inquiries within 3 business days.
Sales Price
The sales price is displayed on each product page.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on the delivery address and order details.
Additional Fees Other Than Product Price
In addition to the product price, shipping fees, customs duties, import taxes, VAT, and other fees may apply depending on the customer’s country or region.
Delivery Time
Products are usually made and shipped within 2–7 business days after the order is confirmed.
Delivery time may vary depending on the destination country or region, shipping method, and delivery conditions.
Payment Methods and Timing
Customers may use credit cards, Shopify Payments, and other payment methods displayed at checkout.
Payment is processed at the time the order is confirmed.
Return Period
If the item is defective, damaged, or incorrect, please contact us by email within 14 days of receiving the item.
Refund Policy
Because our products are made to order, we do not accept returns, refunds, or exchanges due to customer preference or change of mind.
If the item is confirmed to be defective, damaged, or incorrect, we will review the issue and provide a replacement or refund where appropriate.
Return Shipping Policy
If the item is defective, damaged, or incorrect, we will provide return instructions by email.
Returns without prior contact and approval will not be accepted.