Refund policy
Return and Refund Policy
Because our products are made to order, all sales are final.
We do not accept returns, refunds, or exchanges for customer preference, change of mind, wrong size selection, wrong color selection, or incorrect shipping information provided by the customer.
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, please contact us within 14 days of delivery at:
Please include your order number, a description of the issue, and clear photos of the item and packaging.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, we will review the issue and, where appropriate, arrange a replacement or refund.
Incorrect items include cases where the product, size, color, or design received does not match the order confirmation.
Customer Information Errors
We are not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.
If an order is returned to the fulfillment facility due to an incorrect address, additional shipping fees may apply to resend the order.
Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.
However, please contact us if there is an issue with your delivery, and we will do our best to assist you.
Exchanges
We do not offer exchanges for customer preference, wrong size, wrong color, or change of mind.
If you would like a different item, please place a new order.
Return Shipping
Please contact us before sending anything back.
Items sent back without prior contact and approval will not be accepted.